30 Days Warranty Policy

Last updated: 9 November 2026

Every E-MARKAZ product is checked before dispatch. For extra peace of mind, our products are covered by a 30 Days Warranty against manufacturing defects.

1. What the warranty covers

Our 30 Days Warranty covers manufacturing defects that appear under normal indoor use within 30 days of delivery. For example:

• A wall clock mechanism that does not work correctly.
• Defective fittings or hanging hardware supplied with the product.
• Defects in frames, joints, panels or surface finishes, such as peeling or cracking that is not caused by damage.

2. What is not covered

• Normal wear and tear.
• Damage caused by misuse, accidents, drops or impact after delivery.
• Damage caused by incorrect installation or unsuitable wall fixings.
• Exposure to water, moisture, heat or strong direct sunlight beyond normal indoor use.
• Products that have been modified or repaired by someone else.
• Batteries, and small natural variations in colour, grain or texture.

Items damaged in transit are handled under our Returns & Refunds Policy. Please tell us within 48 hours of delivery.

3. How to make a warranty claim

1. Contact us within the warranty period using our support form, by email or by phone.
2. Share the details: your order number, a short description of the problem, and photos or a short video.
3. We review your claim, and may ask you to send the item to us for inspection. For valid claims we cover the delivery cost.
4. We fix it by repairing or replacing the item. If a replacement is not available, we will offer a similar product or a refund.

4. Warranty and returns

This warranty is in addition to our 30-day return policy and does not affect your rights under applicable consumer law. See our Returns & Refunds Policy for change-of-mind returns.