Returns & Refunds Policy

Last updated: 9 November 2026

We want you to love your wall decor. If something isn't right, our 30-day return policy makes it simple to return eligible items for a refund or exchange.

1. Our 30-day return policy

You can return eligible items within 30 days of the date your order is delivered, for a refund or an exchange.

2. Return conditions

To be eligible for a return, an item must be:

• Unused and in the same condition you received it.
• Not installed, drilled, cut, glued or otherwise fixed to a wall or altered.
• Returned with all parts, accessories and hanging hardware, in its original packaging where possible.
• Accompanied by your order number or proof of purchase.

3. Items that cannot be returned

• Custom-made or personalised items, unless they arrive damaged or defective.
• Items damaged through misuse, accidents or incorrect installation after delivery.
• Items clearly marked as final sale at the time of purchase.

4. Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, we will make it right:

• Contact us within 48 hours of delivery for items damaged in transit, with photos of the item and the packaging.
• Manufacturing defects that appear later are covered by our 30 Days Warranty.
• We will arrange a replacement or a full refund, and we cover the return delivery cost.

5. How to return an item

1. Contact us using our support form, by email or by phone, with your order number and the reason for your return.
2. Get your return confirmed. We will confirm your return and share the return address or pickup details.
3. Pack it securely, preferably in the original packaging, so it is not damaged on the way back.
4. We inspect and refund. Once we receive and check the item, we will confirm your refund or exchange.

6. Return delivery costs

• Change of mind: the cost of returning the item is paid by the customer, and the original delivery charge is not refundable.
• Damaged, defective or incorrect items: we cover the return delivery cost.

7. Refunds

Once your return is received and approved, we will process your refund within 5–7 working days:

• Card payments: refunded to the original card.
• Bank transfer and mobile wallets (Easypaisa, JazzCash, SadaPay, NayaPay, UPaisa): refunded to the account you paid from.
• Cash on Delivery: refunded by bank transfer or mobile wallet to the account you share with us.

Please allow some extra time for your bank or wallet provider to show the refund in your account.

8. Exchanges

Prefer a different design or size? We are happy to exchange your item for another product, subject to availability. Any price difference will be charged or refunded.