Payment Policy

Last updated: 9 November 2026

We offer convenient and secure ways to pay, from mobile wallets and cards to bank transfer and Cash on Delivery.

1. Accepted payment methods

• Mobile wallets: Easypaisa, JazzCash, SadaPay, NayaPay and UPaisa.
• Debit and credit cards: Visa and Mastercard.
• Bank transfer: from any bank in Pakistan.
• Cash on Delivery (COD): pay in cash when your order arrives.

The payment options available for your order are shown at checkout.

2. Cash on Delivery

• Pay the courier in cash when your order is delivered. Please keep the exact amount ready.
• We may call or message you to confirm your order before dispatch.
• Cash on Delivery may not be available for some locations or order values. If it isn't available for your order, this will be shown at checkout.

3. Bank transfer and mobile wallets

When you pay by bank transfer or mobile wallet, your order is processed once the payment is confirmed. If we ask you to send a transaction reference or screenshot, please include your order number so we can match your payment quickly.

4. Card payments

Card payments are processed through our secure checkout and payment partners. We do not receive or store your full card number or CVV.

5. Your security

E-MARKAZ will never ask for your card PIN, one-time password (OTP) or wallet PIN by phone, SMS, WhatsApp or email. If anyone asks you for these details on our behalf, please do not share them and let us know.

6. Prices and charges

All prices are shown in Pakistani Rupees (PKR). Delivery charges are calculated and shown at checkout before you pay.

7. Failed or duplicate payments

If a payment fails but money is deducted from your account, or you are charged twice, contact us with your order number and payment reference. We will check it with our payment partner and refund any amount charged in error.

8. Refunds

Refunds are made as described in our Returns & Refunds Policy.