Shipping & Delivery Policy

Last updated: 9 November 2026

We want your wall decor to reach you safely and on time. This policy explains where we deliver, how long delivery usually takes and what to do when your parcel arrives.

At a glance

  • Delivery to addresses across Pakistan through trusted courier partners.
  • Express delivery in selected cities. See our Express Delivery page.
  • Delivery charges are calculated and shown at checkout before you pay.
  • Every order is carefully packed to protect your wall decor.

1. Where we deliver

We deliver to addresses across Pakistan through trusted courier partners. Express delivery is available in selected cities. The current list is on our Express Delivery page.

2. Order processing

Orders are processed on working days (Monday to Saturday, except public holidays). Most orders are packed and dispatched within 1–2 working days of confirmation.

  • Cash on Delivery orders may be confirmed by a phone call or message before dispatch.
  • Bank transfer and mobile wallet orders are dispatched once your payment is confirmed.

3. Estimated delivery times

Delivery option Estimated time after dispatch
Standard delivery: major cities 2–4 working days
Standard delivery: other cities and towns 3–7 working days
Express delivery: selected cities Faster delivery. The estimate for your address is shown at checkout.

These are estimates. Deliveries can occasionally be delayed by weather, public holidays, courier disruptions or incomplete addresses. If your order is delayed, we will keep you informed.

4. Delivery charges

Delivery charges depend on your address and the delivery option you choose. They are calculated and shown at checkout before you pay. Any free delivery offer will be clearly shown at checkout.

5. Order tracking

When your order is dispatched, we will share the tracking details with you where available. You can also check your order status using the link in your confirmation email or on our Track Your Order page.

6. When your parcel arrives

Please check your parcel when it is delivered. If the packaging is visibly damaged, take photos of the parcel and the product, and contact us within 48 hours of delivery so we can arrange a replacement or refund. You can find more details in our Returns & Refunds Policy.

7. Failed or missed deliveries

Our courier will try to contact you if they cannot deliver your parcel. If delivery fails after repeated attempts, the parcel may be returned to us. We will contact you to arrange redelivery, and additional delivery charges may apply.

8. Your delivery details

Please make sure your address is complete, with nearby landmarks if possible, and that your phone number is active so the courier can reach you.

Need help? We're here for you.

Our Customer Care team is happy to help with any question about your order or this policy.