Terms & Conditions

Last updated: 9 November 2026

Welcome to E-MARKAZ. These Terms & Conditions apply to your use of our website and to every order you place with us. Please read them carefully. By using our website or placing an order, you agree to these terms.

1. About us

This website is operated by E-MARKAZ, Bx-167 R-Block, Muhallah Shed, Near Nafees Chowk, Attock City, Pakistan. In these terms, "we", "us" and "our" refer to E-MARKAZ, and "you" refers to anyone who uses our website or buys from us.

2. Products and images

We take great care to show our wall decor as accurately as possible. Please note:

• Colours may look slightly different on different screens and in different lighting.
• Handcrafted items and natural materials such as wood and metal finishes can show small variations, which make each piece unique.
• Dimensions are approximate. Please check the size on the product page before ordering.
• Props and accessories shown in lifestyle photos are for styling only and are not included unless the product description says so.

3. Prices and availability

All prices are in Pakistani Rupees (PKR). Prices and availability can change without notice, but this will not affect an order we have already confirmed. If a product is listed at an incorrect price because of an error, we will contact you before dispatch, and you can either confirm the order at the correct price or cancel it for a full refund of any payment made.

4. Orders

When you place an order, you make an offer to buy the products in your cart. We will confirm your order by email, SMS or phone. We may decline or cancel an order, for example if a product is out of stock, a price was listed in error, the delivery address cannot be served, a Cash on Delivery order cannot be confirmed, or we suspect fraud. If we cancel an order, we will refund any payment you have made in full.

5. Cancelling an order

You can cancel your order free of charge before it is dispatched by contacting us with your order number. Once an order has been dispatched, our Returns & Refunds Policy applies.

6. Payment

You can pay using the methods described in our Payment Policy. The options available for your order are shown at checkout. Orders paid by bank transfer or mobile wallet are processed once the payment is confirmed.

7. Delivery

Delivery areas, charges and estimated times are explained in our Shipping & Delivery Policy. Please check your parcel when it arrives and tell us straight away if anything is damaged or missing.

8. Returns, refunds and warranty

You can return eligible items within 30 days of delivery, as explained in our Returns & Refunds Policy. Our products are also covered by a 30 Days Warranty against manufacturing defects.

9. Installation and safe use

Please follow any instructions supplied with your product and use fixings that suit your wall type and the weight of the item. Mirrors and heavy pieces should be hung securely, and we recommend professional help if you are unsure. We are not responsible for damage caused by incorrect installation or unsuitable fixings.

10. Intellectual property

All content on this website, including text, graphics, logos and product photos, belongs to E-MARKAZ or its content partners and may not be copied or used without our written permission.

11. Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of our website or products, and our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits any rights you have under applicable consumer protection law.

12. Governing law

These terms are governed by the laws of Pakistan, and any dispute will be subject to the jurisdiction of the competent courts of Pakistan.

13. Changes to these terms

We may update these terms from time to time. The version shown on this page when you place your order applies to that order.