Privacy Policy

Last updated: 9 November 2026

Your privacy matters to us. This Privacy Policy explains how E-MARKAZ collects, uses, shares and protects your personal information when you visit our website, place an order or contact us.

At a glance

  • We collect only the information we need to process your orders and support you.
  • We never sell or rent your personal information.
  • Payments are processed securely by our payment partners. We do not store your full card details.
  • You can ask us to access, correct or delete your information at any time.

1. Who we are

E-MARKAZ ("E-MARKAZ", "we", "us" or "our") is an online wall decor store based in Attock, Pakistan. If you have any question about this policy, you can contact us at wa2978597@gmail.com or 0325 1755250.

2. Information we collect

Information you give us

  • Your name, phone number, email address, and delivery and billing address.
  • Order details, such as the products you buy, delivery instructions and your preferred payment method.
  • Messages you send us through our contact or complaint forms, email, phone or social media.

Payment information

Card, bank and mobile wallet payments are processed by our secure checkout and payment partners. We receive confirmation that a payment was made and limited details such as the payment method, but we do not receive or store your full card number, CVV, PIN or one-time passwords.

Information collected automatically

When you browse our website we automatically receive technical information such as your device and browser type, IP address, approximate location, the pages you visit and how you arrived at our website. Some of this is collected through cookies and similar technologies.

3. How we use your information

  • To process, confirm, pack and deliver your orders, including confirming Cash on Delivery orders by phone.
  • To keep you updated about your order, delivery, returns, refunds and warranty requests.
  • To answer your questions and resolve complaints.
  • To protect our customers and our store against fraud and misuse.
  • To improve our website, products and service.
  • To send you offers and news, only if you choose to receive them. You can unsubscribe at any time.
  • To meet our legal, tax and accounting obligations.

4. How we share your information

We do not sell or rent your personal information. We share it only when necessary to serve you:

  • Delivery partners: your name, phone number and address so your order can be delivered.
  • Payment partners: to process your payment securely.
  • Our e-commerce platform and service providers: our store and checkout are hosted on Shopify, and we use trusted tools to run our website and communicate with you.
  • Authorities: when we are required to do so by law or to protect our rights and our customers.

These partners may use your information only to provide their services to us.

5. Cookies

Cookies help our website remember your cart, keep you signed in, remember your preferences and understand how our website is used, so we can improve it. You can control or delete cookies in your browser settings. Some features of the website may not work properly without them.

6. How we protect your information

Our website and checkout use encrypted (HTTPS/SSL) connections, and access to customer information is limited to the people who need it to serve you. While no online service can be completely secure, we take reasonable technical and organisational steps to protect your information.

7. How long we keep your information

We keep your information for as long as needed to fulfil your orders, provide returns and warranty support, and meet our legal and accounting obligations. After that, we delete it or make it anonymous.

8. Your rights and choices

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct information that is wrong or incomplete.
  • Ask us to delete your information, unless we must keep it for legal or accounting reasons.
  • Unsubscribe from marketing messages at any time using the link in the message or by contacting us.

To make a request, contact us using the details below. We may need to confirm your identity before we act on it.

9. Children

Our website is intended for adults. If you are under 18, please use it with the involvement of a parent or guardian. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.

Need help? We're here for you.

Our Customer Care team is happy to help with any question about your order or this policy.